Privacy policy

UPTOWN GIRL (UTG) – PRIVACY POLICY

Last Updated: May 2026

Uptown Girl (“UTG”, “we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy in line with applicable data protection laws, including principles aligned with the General Data Protection Regulation (GDPR) and relevant Zambian laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us.

By accessing or using our services, you agree to this Privacy Policy.

1. What We Mean by Personal Information

“Personal Information” means any information that identifies you or can reasonably be linked to you.

This does not include anonymized or aggregated data.

2. Information We Collect

We may collect and process the following:

a) Identity & Contact Data

  • Full name
  • Phone number
  • Email address
  • Billing and delivery address

b) Financial & Transaction Data

  • Payment details (processed securely via authorized providers)
  • Order history, purchases, returns, and exchanges

c) Account Data

  • Login credentials
  • Preferences and settings

d) Technical & Usage Data

  • IP address
  • Device and browser type
  • Pages visited and interaction patterns

e) Communication Data

  • Messages, inquiries, or feedback sent to us

3. How We Collect Your Information

We collect data through:

  • Direct interactions (orders, forms, account creation)
  • Automated technologies (cookies, analytics tools)
  • Trusted third-party service providers
  • Business or marketing partners (where applicable)

4. Legal Basis for Processing (GDPR-Aligned)

We process your personal information based on:

  • Contractual necessity – to fulfill your orders and provide services
  • Legitimate interests – to improve services and prevent fraud
  • Consent – for marketing communications
  • Legal obligations – where required by law

5. How We Use Your Information

a) Service Delivery

  • Process and fulfill orders
  • Manage your account
  • Deliver products and services

b) Personalisation

  • Recommend products
  • Improve your shopping experience

c) Communication

  • Send order updates and support responses
  • Share promotions (only where permitted)

d) Security

  • Detect fraud and protect transactions

e) Compliance

  • Meet legal and regulatory requirements

6. Sharing Your Information

We only share your data where necessary:

  • With service providers (payments, logistics, IT systems)
  • With business partners supporting operations or marketing
  • With authorities when required by law
  • During business restructuring (e.g. merger or acquisition)

All parties are required to handle your data securely and lawfully.

7. International Data Transfers

Your information may be processed outside Zambia.

Where this happens, we ensure appropriate safeguards are in place to protect your data in line with international standards.

8. Data Retention

We retain your personal information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

9. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent for marketing at any time

To exercise your rights, contact us using the details below.

10. Marketing Communications

You may opt out of promotional messages at any time by:

  • Clicking “unsubscribe” in emails
  • Contacting us directly

We may still send essential service-related communications.

11. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website functionality
  • Understand user behavior
  • Personalize your experience

You can control cookie settings through your browser.

12. Data Security

We implement appropriate technical and organizational measures to protect your personal information.

However, no system is completely secure, and we cannot guarantee absolute security.

13. Children’s Privacy

Our services are not intended for individuals under the age of 16.

We do not knowingly collect personal data from children.

14. Complaints

If you have concerns about how your data is handled, please contact us first.

You also have the right to lodge a complaint with a relevant data protection authority where applicable.

15. Updates to This Policy

We may update this Privacy Policy from time to time.

Changes will be reflected with a revised “Last Updated” date.

16. Contact Us

For any privacy-related questions or requests:

Email: sales@utgclothing.com
Address: Plot 1, Hibiscus Road, Lusaka, Zambia